Physical Privacy

Policy

We take all practicable steps to create a physical environment that maintains our patients' personal, and health information privacy. We consider privacy obligations when collecting information in settings where other people might accidentally see or overhear.

Workspace privacy

• Organise computer workspaces so that patient information can't be accidentally seen.

  For example, where possible computers could be arranged so that screens cannot be seen from the reception, or waiting area.

• Set computer screens to lock after a short period of inactivity.
• Use privacy screens on computers in the reception area.
• Take care to keep hard-copy information such as print outs or paper records, out of sight of the public, e.g. place them in a folder or drawer.

Conversation privacy

• Consider whether reception is the best place to ask patients for information, or whether it may be better for them to complete a form in private.

  For example:

  • It is reasonable to expect patients to provide their full name in the reception area.
  • It is not reasonable to collect sensitive information in a public area where details might be overheard.
• Sensitive or clinical information should not be discussed in the reception area, including on the phone.
• Discussions with patients and their families should take place in private.
• Quiet background music or a radio/TV in the waiting area can reduce the likelihood of other patients overhearing private information.
• Notify other staff if a patient is placed in an area where personal information can be overheard.

Personal privacy

• Toilets and bathrooms have functioning door locks.
• Consulting and clinical procedure rooms can be locked to prevent unintended intrusion.
• Examination beds have opaque curtains that can be closed fully to protect privacy.
• Robes and/or sheets are available so that patients can stay suitably covered during treatment.

See also Practice Facility Requirements, IT Security, Telehealth, and Photos, Filming, and Recording